Returns and refunds policy

Returns and Refunds
Should your JC new zealand product prove to be defective or damaged please contact us within 14 days of receipt of your order.  We will promptly send you a replacement or issue a full refund after the product has been returned.  Please contact us for instructions on how to return your item.

We only replace or refund defective or damaged products. Please order carefully as we are unable to exchange or refund health and personal care items if you change your mind or if you have ordered incorrectly.

Order Cancellations
You may cancel your online order as long as we have not already dispatched it. A refund will be made to the same credit card that you made your original purchase with.